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Development of professional sociocommunicative competence of a public manager
| dc.contributor.author | Василенко, Надія Володимирівна | |
| dc.date.accessioned | 2025-05-28T09:08:35Z | |
| dc.date.available | 2025-05-28T09:08:35Z | |
| dc.date.issued | 2025 | |
| dc.identifier.citation | Vasylenko, N., Ivatsko, T., Matokhniuk, O., Krasnytska, O., Oliynyk, L., Shevchuk, V., Yahupov, V., & Halimov, A. (2025). Development of professional sociocommunicative competence of a public manager. Revista Românească pentru Educaţie Multidimensională, 17(1), 247-276 https://doi.org/10.18662/rrem/17.1/949 | uk_UA |
| dc.identifier.uri | https://docs.academia.vn.ua/handle/123456789/2041 | |
| dc.description | In this work, the issues of managerial communications of a modern manager were studied from the socio-communicative point of view. The practice and experience of the study of managerial communications of the modern manager contributed to the choices of theobject of study, the exploratory conceptual framework, and the methodology based on the rational integration of important common methodological approaches, namely the social and communicative approaches. The research was conducted within the Vinnitsa Academy of Continuing Education, where master’s students conducted a sociological survey among 150 managers of various organizations. It was established that the most significant forms of managerial communication are business conversation (35%) and business meetings (35%), with the least significant being text messages to working groups (6%).So, practice and experience of successful management have shown that effective managerial communication optimally influences the results of developing the levels of professional socio-communicative competence, in its typical forms. These include business conversations, business polemics, business meetings, telephone conversations, etc. After implementing the developed arsenal of techniques that promotes the development of professional socio-communicative competence of the manager as a listener, an improvement in results was established. Namely, 33% of managers had reduced difficulties in communication, at the same time they began to arise only in certain situations and this indicator increased by 28%. In general, the atmosphere of communication between employees became calmer, and this helped to avoid communication problems by 5% more than before.We have also developed rules for conducting business conversations of different types (when hiring, firing, assigning tasks, etc.), optimal forms of critical statements that do not create tension and conflict situations (encouraging, constructive criticism, hopeful, praise, etc.), which should be necessarily taught in different forms of professional development. The study does not cover all the aspects of the development of managerial communication capabilities of modern leaders in accordance with the socio-communicative approach but does indicate the need for continued research into its role in the postgraduate management curriculum, education, and training. | uk_UA |
| dc.description.abstract | his work addresses the most important aspects of managers' professional socio-communicative competence in the focused context of building management communications. The socio-communicative competence of a manager includes the creation of an effective communicative space for managerial communication. Leadership in public service requires responsibility and competence from managers. Professionalization increases the quality of task performance and responsibility to society. Methods of observational and sociological survey approaches were used. The research was aimed at elucidating if organizations’ leaders experience difficulties across varioussituations requiring managerial communication. The results of the analysis of scientific literature show that human security remains a priority of public policy, and effective social and communication mechanisms contribute to the establishment of interaction between the authorities and citizens. It has been established that optimization of communication flows plays a key role in modern governance, ensuring rapid exchange of information and increasing the level of trust in society. A study of managerial communications of a modern manager from a socio-communicative point of view was conducted at the Vinnytsia Academy of Continuing Education. A sociological survey of 150 managers showed that the most significant forms of communication are business conversations (35%) and business meetings (35%). Rules for conducting business conversations and methods of critical statements that do not create conflicts were also developed. After the implementation of these approaches, 33% of managers experienced reduced communication difficulties, and the atmosphere became calmer, which helped to avoid communication problems by 5%. The study showed the importance of developing managerial communication in personnel training and the postgraduate management program. Practice and management experience show that successful effective managerial communication influences development of professional socio-communicative competence, in its typical forms: business conversations, business polemics, business meetings, telephone conversations, etc. The developed rules of their conduct refer to the optimal forms of managerial communication, which are aimed at overcoming tensions and conflict situations in the team. | uk_UA |
| dc.language.iso | en | uk_UA |
| dc.subject | socio-communicative competence, leadership, professionalism,business conversations, business debate, meetings, telephone conversations, communication culture | uk_UA |
| dc.title | Development of professional sociocommunicative competence of a public manager | uk_UA |
| dc.type | Article | uk_UA |
